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Shipping Rates
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30 Day Money Back Guarantee
Simply call or email for a return authorization number  within 30 days of receipt, then return the item(s) in NEW CONDITION WITH ALL ORIGINAL PACKAGING to us for a refund including the shipping costs (at our standard shipping rates).    In addition, we’ll even credit you an amount equal to your original shipping charge (as per our standard shipping rates) towards your return shipping costs!   NOTE: Items returned without a return authorization number will NOT be accepted.  Items returned that have been used, altered or without original packaging, in damaged packaging or with missing parts will be subject to a restocking fee at our discretion. Opened software and CDs are not returnable.

Best Price Guarantee

We believe that we offer the best combination of product, price and service in the country.  If you find a lower price on an individual, identical item currently in stock, at an established Canadian retail store, we will meet or beat their price on your purchase, guaranteed.  

Just email us at [email protected] with a link to the address of the web page showing the same product at a lower price.  (If their ad is a print ad, please fax it to (902) 624-0306 attn: Customer Service.)  Clearance, factory reconditioned, damaged, pre-owned and reconditioned merchandise excluded.  We define competitors as established retail stores - not wholesalers, liquidators or auction sites.

Payment Methods

We accept Visa and MasterCard that are issued by a Canadian financial institution with a Canadian billing address.  Government Purchase Orders for orders over $1000 are accepted with prior approval, please email us for details.
We can also accept certified cheques, bank drafts, and money orders - please email us for details.

We are unable to accept C.O.D. orders, Non-Government Purchase Orders or PayPal.    (Note: No uncertified cheques will be accepted.)

Prices
All prices are in Canadian dollars and do not include taxes.

Taxes
We're based in Nova Scotia.  As such, your order (items and shipping) is subject to applicable GST/HST based on delivery address as follows:

- 5% GST only for Alberta, Saskatchewan, Manitoba, Quebec, Prince Edward Island, Yukon, Nunavut and Northwest Territories
- 12% HST for British Columbia

- 13% HST for Ontario, New Brunswick and Newfoundland & Labrador
- 15% HST for Nova Scotia

Gifts
We are able to send your complete order to a Canadian address different from yours. We can also include a note with your personal message. (We are not currently able to giftwrap your purchase.)   Please indicate these special instructions upon checkout.  Gifts to different locations require separate orders. Sorry but we do not offer gift certificates or gift cards.

Backorders
In the event an item on your order is out of stock, we will ship it to you as soon as possible. We reserve the right to hold your order while waiting for a backordered item if we believe we can ship your order complete within a week of your order being placed. We also reserve the right to cancel backorders on items of low cost due to the high cost of shipping.  In the rare case of an extended delay, we will contact you for further instructions.

Product Warranties & Repairs

Most of our bird feeding, optics and weather instrument products carry limited or lifetime warranties serviced by their respective manufacturers.  In the event that you require service for one of these products in the future, you should contact the manufacturer directly.  For your convenience, here is how to reach them:

Allied Precision (Heated Bird Baths & De-icers)    1 (800) 627-6179 or (630) 365-0340
Aspects Inc.                                                                    1 (888) ASPECTS or (401) 247-1854 

Birds Choice (Backyard Nature Products)               1 (800) 817-8833

Brome Bird Care (Squirrel Buster Plus)                   1 (800) 856-5685

Bushnell Canada                                                          1 (800) 361-5702

Conant Custom Brass (Weems & Plath)                 1 (800) 638-0428

Davis Instruments                                                         1 (510) 732-7814 or [email protected]

Droll Yankees                                                                 1 (860) 779-8980

Duncraft                                                                            1 (888) 879-5095

Eagle Optics Canada                                                     1 (800) 710-4185

Kestrel Meters                                                                 http://www.nkhome.com/support/support.html

KozyBird (Allied Precision)                                           1 (800) 627-6179 or (630) 365-0340
Lacrosse Technologies (Weather Stations)                (608) 782-1610

Nelson Blue Devil   (Bird Bath Heaters)                        (319) 363-2607
Nikon Canada                                                                    (905) 625-9910
Pentax Canada                                                                http://www.pentaxcanada.ca/contact.php
Trintec                                                                                1 (800) 567-2039

Vortex Canada                                                                  1 (866) 343-0054

Weems & Plath                                                                1 (800) 638-0428

Wingscapes BirdCam                                                    1-888-811-WING (9464)

Heated Bird Baths & Bird Bath Heater Troubleshooting Tips

Of the few products returned to the manufacturer, less than one-third are actually found to be defective.  The most common issue is that your outlet has tripped the circuit breaker or the outlet is not properly grounded.  Don't let your birds be without water unnecessarily!  You can troubleshoot your product by performing this simple test as recommended by Nelson Manufacturing.

Since the bath or heater is thermostatically controlled, it will not turn on unless the temperature of the unit is 40F or below.  To test, place the unplugged unit in the freezer for thirty minutes.  Remove and plug directly into a 120V grounded outdoor outlet.  The unit should get hot or "turn on".    It will shut off in approximately sixty seconds.  If the unit passes the test, check to see that the extension cord and electrical outlet are functioning properly.  If you still have doubts please contact the manufacturer directly for service instructions(see contact numbers above).