Warranties & Repairs

Product Warranties & Repairs

Most of our bird feeding, optics and weather instrument products carry limited or lifetime warranties serviced by their respective manufacturers.  In the event that you require service for one of these products in the future, you should contact the manufacturer directly.  For your convenience, here is how to reach them:

Heated Bird Baths & Bird Bath Heater Troubleshooting Tips

Of the few products returned to the manufacturer, less than one-third are actually found to be defective.  The most common issue is that your outlet has tripped the circuit breaker or the outlet is not properly grounded.  Don't let your birds be without water unnecessarily!  You can troubleshoot your product by performing this simple test.

Since the bath or heater is thermostatically controlled, it will not turn on unless the temperature of the unit is 40F or below.  To test, place the unplugged unit in the freezer for thirty minutes.  Remove and plug directly into a 120V grounded outdoor outlet.  The unit should get hot or "turn on".    It will shut off in approximately sixty seconds.  If the unit passes the test, check to see that the extension cord and electrical outlet are functioning properly.  If you still have doubts please contact the manufacturer directly for service instructions(see contact numbers above).